Thank you for shopping with Dr. Skin Epidermal Solutions. We strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Refund Eligibility
Products: We offer a 30-day return window for products purchased from our website. To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.
Services: Services such as consultations or treatments are non-refundable once they have been rendered. However, if you have concerns about a service, please contact us within 7 days of the service date to discuss possible resolutions.
2.How to Request a Refund
Contact Us: To initiate a return or refund request, please contact our customer service team at [insert contact email/phone number] with your order number and a brief explanation of the issue.
Return Instructions:Our team will provide you with return instructions and a return authorization number if applicable. Please ensure that the item is returned in its original condition and packaging.
Return Shipping:You will be responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective product).
3.Processing Refunds
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
Refund Issuance:If your return is approved, we will process a refund to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
4. Non-Refundable Items
Products purchased more than 30 days ago
Opened or used products
Services that have been rendered
Gift cards or promotional items
5. Exchanges
We do not offer exchanges at this time. If you need a different product, please return the original item for a refund and place a new order.
6. Changes to Our Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the change.
CONTACT US
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team:
Dr. Skin Clinic
- 154 Ago Palace Way,
- opposite kilimanjaro bustop,
- ilasamaja, okota 100263.
- 08033738975
